Returns and Refunds page info

At Medicine Farm Botanicals, we stand behind our products. If you are not entirely satisfied with your purchase, we’re here to help. You have 30 calendar days to return an item from the date you received it.

To begin a return inquiry, please send us an email using our contact page. We will assist in making a return, but we need to receive your returned product before we can issue a refund.

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: If a product is mostly used. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at medicinefarmbotanicals@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at medicinefarmbotanicals@gmail.com and send your item to: 497 State Hwy 99 N, Eugene, OR, 97402, United States.

Shipping

To return your product, you should mail your product to: 497 State Hwy 99 N, Eugene, OR, 97402, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Address: 497 State Hwy 99 N, Eugene, OR 97402
Phone: (541) 515-6394